Help
Questions, gently answered.
24 questions
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Getting started
How long does it really take?
Most couples finish in under five minutes. You'll answer a short set of questions, upload a handful of photos, and we'll build the rest. You can keep tweaking for as long as you like.
How many templates can I choose from?
There are 40 templates to choose from, each a complete designed wedding website rather than a simple colour swap. You can pair any of them with one of 49 animated openings.
Can I change the template after I've started?
Yes. Switch between all 40 templates at any time. Your content is kept intact; only the styling changes.
Can I use Our Date outside Australia?
Yes. The wedding website, RSVP tracking, guest photos, voice wishes, email invitations, shareable links and QR codes all work wherever you are marrying. Text packs are the one exception: they currently send to Australian mobile numbers only.
Your website
What happens after 12 months?
Your website stays online for a full 12 months from the day you publish it. We will email you before it expires, and you can extend it from your dashboard for a small fee, currently AU$25 a year. If you would rather let it go, it comes down quietly and your guest replies stay in your dashboard.
Can I keep a copy of what my guests sent?
Yes. Your guest list, RSVP replies and dietary notes download as a spreadsheet or a printable PDF from your dashboard, and voice wishes can be saved to your own device. Guest photos, when you add them, download as full-resolution files from your dashboard. Do that before your 12 months are up and you keep everything, whether or not you extend the website.
Can I add music to my website?
Yes. Every wedding website includes a free, royalty-free music library of 105 original tracks, so you can set the mood without worrying about licensing.
Can I commission a fully custom template?
If you'd like something one-of-one, our team can design a custom template for AU$299, built just for you.
Invitations and RSVPs
How do SMS invitations work?
Text invitations are an optional add-on for Australian mobile numbers: you import your guest list and we send an SMS on your behalf from an Australian number, and each guest gets a personal link with an RSVP form pre-filled with their name. Guests on numbers outside Australia are invited by shareable link, email or QR code instead, which costs nothing and works anywhere.
What about the QR code?
We generate a high-resolution QR code you can drop onto your printed invitations. Guests point their camera at it and your website opens instantly.
Does every guest get their own RSVP link?
Yes. Each guest's SMS invitation includes a personal RSVP link, so their reply comes back linked to their name automatically.
Guest photos and wishes
How does guest photo sharing work?
Guest photos is a paid add-on, so first you add it to your website. Then we give you a printable card for your tables with a QR code on it. A guest scans it, picks their name from your guest list, and shares their photos. Nothing to download for them, no account to make. Everything they send lands in your dashboard, grouped by guest, and the full-resolution files are yours to download.
When does photo sharing open?
On your wedding day. Before then the card still scans, and it tells your guests to keep it because the same code will work on the day.
How many photos can each guest share?
On Guest photos it is 3 each, up to 300 for the wedding. That keeps the gallery to everyone's best few rather than hundreds of near duplicates. On Guest photos unlimited there is no per-guest limit and no album limit, other than a technical ceiling of 2000 photos that exists to stop a fault running away with your album.
Can my guests leave a voice wish?
Yes. Before the day, guests can record a short spoken message from their phone, and there is a written option for anyone whose browser cannot record. You listen to them all in your dashboard, whenever you like.
Privacy and support
Is my website private?
Your website is link-only by design. The web address is unlisted, we ask search engines not to index it, and there is no directory anyone can browse. Only the people you send the link, the SMS or the QR code to will find it. There is no password step, so treat the link the way you would a printed invitation.
Do you have customer support?
Yes. A small human team based in Melbourne. Email contactus@ourdate.com.au and we usually reply within a few hours during Melbourne business hours.
Where is your support team based?
We're a small team based in Melbourne, so a real person answers your email rather than an outsourced call centre. We help couples wherever they're marrying.
Pricing
What does guest photos cost?
Guest photos is not part of the wedding website price. There are two one-time tiers: Guest photos at AU$50, which is 3 photos per guest and up to 300 for the wedding, and Guest photos unlimited at AU$89.99, which lifts both limits. Full-resolution downloads are included in both. If you start on the first and want the second later, you pay only the difference. Add either before or after the wedding, or not at all.
What is in the "Everything, with guest photos" plan?
Everything we make, in one payment of AU$149: a save the date, the wedding website with RSVPs, SMS invitations and the QR code, a matching template across both, and guest photos included, so your guests can share the photos they took.
How much does a wedding website cost?
A wedding website is AU$99, one-time, with GST included.
Is it really a one-time payment?
Yes. There's no subscription. You pay once, AU$99, with GST included, and your website is live for 12 months.
Are there any per-guest fees?
No. There are no per-guest fees, no matter how many people you invite.
What currency will I be charged in?
Every purchase is charged in Australian dollars, because that is where we bank. If you are outside Australia we show a local price guide in your own currency so you know roughly what to expect, and your bank converts at its own rate. GST applies to Australian purchases only.
Still stuck?
We're a small team in Melbourne, and we'd love to help.
Typical reply within a few hours on Melbourne business days, wherever you are.
contactus@ourdate.com.au →